Office Information

COVID Information

In wake of the current COVID-19 pandemic, North Raleigh Psychiatry will be conducting tele-health sessions for all currently established patients via video conferencing.  For your safety and the safety of our staff, please DO NOT come to our office.  If you have questions, or need information regarding how to connect with your physician via tele-health for your appointment, please call our office at (919) 782-9554.  Thank you!

Appointments:

All appointments are scheduled by the administrative staff of our office. The initial (first) appointment can vary in length depending on the physician; however, the minimum scheduled time is one hour. Appointments are scheduled based on the availability of the individual physician. Basic clinical information will be requested from the patient (or the parent/legal guardian for anyone under the age of 18) in order to assess if a particular psychiatrist could best meet the specific needs of the patient.

If you are a new patient, please be prepared to arrive at least 15 minutes prior to your scheduled appointment time. This time allows us to register the patient in our system and verify insurance information (if applicable). You will need to complete registration paperwork which is available for download and/or printing in the 'Forms' section below.

Please note that if you need to schedule, change or cancel an appointment, please call during regular business hours. Our office requires one business days' notice for rescheduling or cancellation of appointments in order to avoid a missed appointment/late cancellation fee. Patients who arrive late by missing more than one-half of their scheduled appointment time may be asked to reschedule, which would also result in a missed appointment fee. This fee is NOT filed with any insurance. Our office uses an automated system to provide courtesy reminder calls three business days in advance; however, technical difficulties cannot be predicted. All patients are required to remember their appointments regardless of whether or not a reminder call was made or received.

If your child will be seen in our office, our child psychiatrist will spend time with the parent/legal guardian, then the child and then both together. Please do not bring other children with you under the age of 10 who will not be supervised by another adult. PLEASE BE AWARE that at least one parent/legal guardian MUST be present for the first appointment. If the child arrives without a parent/legal guardian, we will be unable to continue with the visit, which would result in a late cancellation fee.

Insurance information:

Our physicians participate with only a few select insurance plans. Not all of our physicians participate in the same plans. Given the constant changes in the healthcare industry, including mental health coverage, we are not able to provide an up to date list of the insurance plans in which we participate on this website. Please feel free to contact our office regarding a specific physician's participation with your insurance. If you have questions regarding your plan's mental health coverage or benefits please contact the insurer directly at the customer/member service phone number located on your card.

Payment policies

Payment in full is expected at the time services are rendered. If you have any questions regarding this please feel free to contact our office and speak with one of our administrative staff. Also, you may wish to review our payment policy form which is included in the patient registration packet in the 'Forms' section below.
Forms (new patients/updates)

After making an initial appointment with our office, there are registration forms that will need to be completed prior to the visit. The forms can be downloaded and printed (see below). Please bring the original forms with you to your scheduled appointment. We do not accept faxed forms; however, you mail email the forms to us (Adobe .pdf format ONLY) at nrpforms@nrpsych.com. Emailed forms are considered as valid as the originals. Please make sure all forms are completed and signed where required before sending via email. If you have any questions, please feel free to call our office. NOTE: Please do not send any other clinical information, forms, appointment requests or other information to this email address without our knowledge or consent. They will not be accepted. Thank you.

IF THE INITIAL APPOINTMENT IS FOR ANYONE UNDER THE AGE OF 18, THE PARENT QUESTIONNAIRE MUST BE COMPLETED. Please choose the appropriate questionnaire below based on which physician the patient will be seeing. The questionnaire for Dr. Velosa requires a password which will be provided at the time the appointment is made. The questionnaire can also be emailed along with the other new patient registration paperwork as noted above.

All of these forms are in PDF format. You must have Adobe Acrobat Reader® installed in order to view these documents. Install Adobe Acrobat Reader®

If you do not have access to a printer, the forms can be mailed to you provided your appointment is more than 7 days in advance. Please note that we cannot be responsible for lost, late or misdirected mail. If you are going to complete the registration paperwork at our office, please arrive at least 20 minutes early if the patient is an adult or at least 45 minutes early if the patient is a child under the age of 18. This will help insure that you receive all of your allotted session time with the physician. If we are filing insurance for you, please remember to bring your insurance card, otherwise you will be asked to pay in full for your visit.

Appointments

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